Refund policy
Return & Refund Policy
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee. If you're not satisfied, you may request a return within 30 days of your order's delivery date.
How to start a return
Email us at skelridesupport@gmail.com with your order number and reason for return. We'll provide return instructions. Do not ship anything back before contacting us — returns sent without authorization may not be processed.
Conditions
- Items must be returned in original condition and packaging.
- Return shipping costs are the customer's responsibility unless the return is due to our error.
- Refunds are issued to the original payment method within 1–3 business days after we receive and inspect the returned item.
Wrong, lost, or damaged items
You're entitled to a refund or free re-delivery if:
- You received the wrong item.
- Your package is lost (tracking not updated for more than 15 days is considered lost).
- A delivered package arrives damaged and you report it within 3 days of delivery (photos required).
Cancellations & address changes
- Orders can be cancelled for a full refund any time before shipment, and always within 24 hours of ordering.
- Shipping addresses can be changed before shipment only. Once shipped, neither cancellation nor address changes are possible.
- If a package hasn't yet left the origin country's airport, we'll attempt to intercept it; if successful, we refund within 1–3 business days of receiving and inspecting it.
Not eligible
- Delivery failures caused by an incorrect address, an uncontactable recipient, or refusal to accept the package.
- Returns requested after the package has arrived in the destination country and cannot be intercepted (these may be destroyed in transit and are non-refundable).
Contact
skelride@gmail.com or skelridesupport@gmail.com